Hard Skills & Soft Skills

Thomas J. Murphy, President & CEO Arrow Financial Corporation Glens Falls National Bank and Trust Company What do you believe the role of brick-and-mortar banks will be by the next decade?While in-branch transactions are decreasing and digital transactions are increasing, a large customer segment still utilizes our brick-and-mortar locations. Additionally, physical branches continue to be read more

Hard Skills & Soft Skills

Christina Ubl, Partner Clute Wealth Management What qualities/skills are most important for a financial advisor?The short answer is – soft-skills. A financial advisor needs to be able to listen, understand and empathize with a client. Modeling calm and consistency is also important — no matter what the markets are doing or what a client’s situation read more

Hard Skills & Soft Skills

Stephen McFadden, Financial Registered Representative Community Investment Services/LPL Financial What trends in customer enrollment and retention are you seeing and how are you dealing with them?It has not changed much over my 28 years. If you tell the client every single thing they want and need to know BEFORE they sign any paperwork, follow through read more

Evaluate, Treat and Educate

Bright sunshine was streaming through the windows of Adirondack Periodontics, PLLC office on Route 22 south of Plattsburgh, NY when Strictly Business visited. Dr. Gordon Davis, DMD, DMSc and his staff welcome patients in a caring, professional atmosphere, ready to evaluate, treat and educate them on their path to dental health. Studies indicate that periodontitis, read more

Together We Are Stronger

Moderator: Justine Parkinson | Photos by Ty Kretser For the 33rd consecutive year, area business leaders met in early Decemberto discuss what had happened in the North Country business community duringthe year. The event was hosted by Herb and Mary Carpenter, publishers of Strictly Business. Herb welcomed everyone assembled in the MHAB Conference Center and read more


Article and Photo By Justine Parkinson Issue: March 2022 Nothing compares to the enthusiasm of a loyal canine when you come into a room. It doesn’t matter if you’ve been gone all day or just a few minutes, the energy you are greeted with is as infectious as it is constant. Not everyone is able read more


By Karen Hailson Bouvier | Photo Supplied Issue: February 2022 It was a windless wintry afternoon in December, just after a cold snap followed by a few inches of light snowfall. Driving Route 19, also known as the Haselton Road, my Subaru and I meandered along the West Branch of the AuSable River, crossed the read more


On a frosty December morning in 2021, seven dynamic business leaders turned on their computers, zoomed in their cameras, tested their sound , and entered the 32nd Annual Strictly Business Forum Google-Meet room. Unlike many virtual meetings of today, the business forum invites hearty conversations, welcomes many voices and celebrates all ideas. We realized, among read more

Richelle Gregory

Hometown: Gouverneur, New YorkFamily: Husband, four adult children, two dogs, three cats, and four chickensEducation: M.Ed. Counseling and Human Development; B.A., Psychology and Sociology, both from St. Lawrence UniversityOccupation: Director of Community Services for Clinton County Richelle Gregory has rooted her career in service to some of the most vulnerable populations in communities across New read more

Room for Improvement

If you have never been to an Escape Room you should try it at some point in 2021. Why? Because you have lived through 2020 and you are, whether you know it or not, an expert at this game. Mark Hamilton, Executive Director of the Plattsburgh Housing Authority, likened 2020 to an escape room where read more