A True Business

July, 2016

Talking customer service with team members at CITEC Business Solutions in Plattsburgh feels a little like standing in front of a triple-paned, dressing room mirror that large, traditional department stores have. Stand in the center and you can see your reflection multiplied on into infinity. That’s because CITEC is in the business of mirroring good read more


A Great Dame

July, 2016

“Have you had the 15-year-old Barbancourt?” Matt Whalen asked his customer. “Fifteen years? I don’t have that one!” the man exclaimed. The man and his wife, both from Haiti, were on their way back home to Montreal from a June weekend in Lake George. They stopped at Dame’s Discount Liquor & Wine to browse the read more


July 2016

July, 2016

Interesting statistics: Eight out of 10 people say that customer service can influence their decision to do business with a company, four in 10 would be willing to pay more for better service and 86 percent would leave a business that treated them poorly. In this issue of Strictly Business we feature companies and agencies read more


Ashley & Brittany Taylor

June, 2016

Owners, The Bagel Pit In March 2014, Brittany and Ashley Taylor formed B.A. Sister Enterprises, took out a personal loan, purchased Baxter’s Bagels on Brinkerhoff Street in downtown Plattsburgh, and turned it into The Bagel Pit. The sisters agreed when they started their business that the The Bagel Pit would always be a safe and read more


Stanzi McGlynn

June, 2016

Digital Content Fellow, The Wild Center Like others in the Millennial generation, Stanzi McGlynn is really start- ing to come into her own. The world is recognizing that the youthful demographic brings the world a fresh perspective no matter what area of expertise they decide to pursue. For Stanzi, it’s through communication, raising awareness for read more


Adam Crosley

June, 2016

Branch Manager, Advisors Mortgage Group, LLC It’s a long way for the Mendenhall glacier in Alaska to a mortgage company in Plattsburgh, but that’s the route Adam Crosley has traveled. With majors in both Hotel Restaurant Tourism Management and Expeditionary Studies from SUNY Plattsburgh Adam’s dream was to work in adventure tourism and he did read more


Albert Clark

June, 2016

Chief Draftsman, Jeffords Steel & Engineering Albert Clark may be the quintessential Millennial — multi-tasker, connected, tech-savvy. Albert made a bold and brave career change, diverting from a planned architecture design future to become a passionate structural steel chief draftsman. When you listen to Albert talk about his work, it is clear that his pure read more


Young Man in a Hurry

June, 2016

I met Jim and Laura Kopaska in the Spring of 2013 and have worked with both of them professionally and enjoyed their company socially. Recently I had the good fortune to interview Jim in his office at Johns Manville in Plattsburgh, New York. What I discovered and what I hope you will enjoy is a read more


Kris Renadette

June, 2016

Assistant Professor of Mechanical Technology, Clinton Community College Institute for Advanced Manufacturing Coordinator When opportunity knocked on Kris Renadette’s door, he not only took a chance, but he proceeded to make the most of it—first by moving away to take a job in Albany, and again by moving back home to Plattsburgh three years ago, read more


Amanda Gokey

June, 2016

Director of Operations, Tropical Valley Foods, Inc. What do you get when you add a background in food service to a degree in accounting? If you’re Amanda Gokey, you get a brilliant career managing operations for a growing local specialty foods business. Amanda credits her success to persistence, realizing that not everything happens the first read more